Return Policies

Web Store Returns

All returns must be pre-approved by Alma Mercantile and will have a $10 restocking fee applied. Before shipping back your return, send us an email at alma.mercantile@gmail.com and let us know which item you are returning. We will issue a return label with tracking and insurance for you to use.

We will gladly issue a store credit or exchange within 14 days of delivery. Items must be returned in new, unused condition with original packaging and tags and with a copy of your packing slip included. We reserve the right to refuse returns that do not match these conditions.

Discounted items are final sale and not eligible for refund or exchange.

In-Store Returns

Items purchased in-store can be exchanged within 14 days. Please bring proof of purchase or date of purchase. All items must be in original condition, unopened, unworn, with all packaging included.

Clothing Returns (Web Only)

We understand the need to try on clothing. To allow for this, Alma Mercantile will issue refunds on clothing items that are received back to us within 14 days of delivery in new, unworn condition with original tags. Please follow our online return procedure for clothing returns.